Write us.
We read every message. For support, bundle upgrades, sibling-rate questions, or credit-documentation help, email the address below.
Support
We aim to respond within two business days. For refund requests inside the thirty-day window, the subject line REFUND moves it to the top of the queue.
What to include
If your question is about credit documentation, tell us what grade or level you're issuing credit for and which transcript system (umbrella school, state reporting, self-generated) you're working with. If it's about the bundle upgrade window, include the date and receipt of your AI Builder Lab purchase. Otherwise, just write — we'd rather answer a short message than chase a form.